Industry Articles

Last month, the franchising world lost a true visionary with the passing of George Cohon at the age of 86. As the founder of McDonald’s Canada, Cohon revolutionized the franchising system, leaving an indelible mark not only in Canada but also in unexpected territories like the Soviet Union. Today, we pay tribute to the extraordinary […]

Running a franchise provides the advantage of expert guidance, established branding, and customer recognition. However, what do you do when a PR issue arises that impacts the brand, even if your business isn’t directly involved? This is a scenario currently confronting many Tim Hortons franchisees in light of recent news reports [1] regarding contaminated soup

In the realm of business, retaining customers is just as crucial as attracting them initially. A simple yet effective strategy for achieving this is maintaining a warm and personable demeanor. Something as basic as greeting potential customers with a smile not only leaves a positive first impression but also contributes to fostering a welcoming environment.

As a fresh franchisee, one of the most advantageous steps you can take for yourself and your business is to synchronize your efforts with your franchisor. Right from the start, it’s essential to ensure that all parties involved are aligned toward a common objective. When you and your franchisor are on the same page, your

Situational awareness in business manifests in various ways. At its core, it involves grasping the surrounding circumstances and being ready to take necessary actions to ensure optimal performance. This awareness can be as basic as being mindful of your operational surroundings. For instance, a server at a fast-food franchise should be aware of a colleague

While summer may be fading into memory, there’s no time to slow down as winter approaches, bringing with them a flurry of holidays like Christmas, and New Year’s. For many service and product-based franchises, these upcoming holidays are prime opportunities for sales and engagement. As a franchisee, now is the time to start planning your

The Christmas countdown is officially underway, and Canadian franchisees are gearing up to ensure smooth operations during this bustling season. It’s time to finalize schedules, replenish inventory, update online platforms with holiday offerings, promotions, and operating hours, and promote any special festive events orchestrated by the franchisor. Staff Schedules Careful planning of shifts is paramount

As you step into the role of a franchisee, you embark on a journey of business ownership, which entails tax obligations and financial management responsibilities, especially if you’re managing staff. To ensure the success of your venture, maintaining a strong grasp on your finances, understanding your expenses thoroughly, and generating profits are essential. While many

Is something holding you back from the success you crave? Chances are, it might be an excuse disguised as a reason. Until you break free from these excuses, reaching your full potential will remain out of reach. Feeling tired, lacking time, juggling caregiving duties, or feeling unsure about improvement—these are just a few of the

Every seasoned Canadian franchisee will agree: launching a new franchise often feels like navigating controlled chaos. The business is fresh, the routine is still unfamiliar, and while there’s a semblance of order each day, complete consistency remains elusive. Crafting employee schedules for your new franchise mirrors this experience. One day, an employee calls in sick,